Verizon
|
Thank you for contacting the Verizon Wireless Chat Team regarding your account. How can we help you today?
|
You
|
A woman I've never met keeps calling me and saying she is getting a call from my number asking about a credit card. I have never called her in my life. This has been happening multiple times for months now and she is getting very irritated with me even though I explain to her it's impossible that anyone could have called her from my phone. Any thoughts?
|
Verizon
|
Hi, my name is Jamie. I am more than happy to help. To get started, may I please have your first name?
|
You
|
Molly
|
Verizon
|
Thanks, Molly.
|
Verizon
|
Sorry to hear bout this issue that you had about a woman bothering you. But not to worry as I will personally help you with this.
|
You
|
Great, thanks! :)
|
Verizon
|
You are welcome.
|
Verizon
|
I will also help you place in a block for that caller.
|
Verizon
|
I sure can imagine that this can be annoying on your end.
|
Verizon
|
2143 line right?
|
You
|
I have actually blocked her, but I Just checked my blocked messages and saw that she called again yesterday. I'm fine with having her blocked, but I actually feel bad for her and wonder why she's getting calls from my number. Yes 2143
|
Verizon
|
Thank you.
|
You
|
(My plan is to actually call her back from my home phone and tell her what's going on- If you have an idea and can tell me.)
|
Verizon
|
Have you ever left your phone unattended or have someone borrowed it from you?
|
You
|
Ever? Yes. But she has called me multiple times and siad "I just now got a call from you." And I say, "Ma'am, the phone has been sitting right beside me all day and I have not made any calls to you."
|
Verizon
|
May I have her number?
|
You
|
SUre- it's 919-886-8034
|
Verizon
|
Awesome.
|
Verizon
|
We two problems but we can have this fixed.
|
You
|
Oh great!!!
|
Verizon
|
Phone scamers usually uses legitimate phone numbers such as the one that you have. User for line 8034 might have been targeted for a Phishing scam.
|
You
|
Oh sad. :(
|
Verizon
|
Now if she calls you again you will be able to help her and also prove yourself at the same time.
|
You
|
Yahoo! :)
|
Verizon
|
We have tis feature called *57 call trace.
|
Verizon
|
How to use it.
|
Verizon
|
If she receives again a "call from you" tell her to hang up and then have her dial *57.
|
Verizon
|
Doing that will allow her to trace the locations of who contacted her. (Which is not you)
|
You
|
OK, so it will dial back to the real person calling.
|
Verizon
|
A copy of the report will also be sent in to police. Proving you innocent.
|
You
|
Oh awesome!
|
Verizon
|
It will trace the location of the person that has been using your number.
|
You
|
Sweet!
|
Verizon
|
Now, we also still have a problem. But do not worry we here at Verizon is well equipped in fixing issues like this.
|
Verizon
|
bad news is that, You have have notice any unwanted usages on your line. Chances are your phone might have been cloned
|
You
|
Ugh. Hmm.... no I don't think I have noticed any unwanted charges... I'm not sure.
|
Verizon
|
Good news is that it can be fixed just by calling our Fraud team ( Not that you were doing any fraud or something, Just that this is the dept that handles Cloning issues)
|
You
|
Yes, of course. OK.
|
Verizon
|
Just in case you wanted to contact them.
|
You
|
I will.
|
Verizon
|
800-922-0204 is the number that you can use.
|
Verizon
|
I will also be protecting your account
|
Verizon
|
Placing it for double security.
|
You
|
OK great! Thank you!! So, should I tell the lady just to block my number after she does the *57 thing?
|
Verizon
|
Yes, She can do the same thing. Also have her chat with us.
|
Verizon
|
You are welcome = )
|
You
|
OK will do. I am so thankful to you! I wasn't sure you'd be able to do anything about this. !
|
Verizon
|
Well, we do have ways if you really wanted to help out. Just so happens that I know what to do to help you with the situation that you have.
|
Verizon
|
Let me also share a link.
|
You
|
So great! :)
|
Verizon
|
Verizon
|
This is the direct link on our website for the call trace feature.
|
You
|
Excellent. Thanks again.
|
Verizon
|
My pleasure, Molly. Thank you also for being a good Samaritan for line user 8034
|
You
|
:)
|
Verizon
|
You have my respect (^_^)7"
|
You
|
Ahhh... :) Thanks!
|
Verizon
|
I do mean it. = )
|
Verizon
|
Who does this kind of thing these days right?
|
You
|
Ha ha! Well, hopefully a lot of people will get into the holiday spirit and be especially protective of people around now!
|
Verizon
|
I am with you on that.
|
Verizon
|
Was there anything else I could do to make this an exceptional experience?
|
You
|
Nope, I don't think so!
|
Verizon
|
Thank you again for allowing me to assist you with your concern for user 8034.
|
Verizon
|
And I certainly do hope that I will be able to chat with you again in the future.
|
You
|
Thanks again! Have a great Thanksgiving.
|
Verizon
|
You are welcome. Happy Thanksgiving
|
Verizon
|
(^_^)/
|
Verizon
|
Take care and tstay awesome.
|
You
|
haha. :) You too.
|
Verizon
|
Thank you. Till next time, Molly (^_^)/
|
You
|
Bye!
|
Verizon
|
Good bye. (^_^)
|
No comments:
Post a Comment